Privacy Policy

Summit Snow Partners ("we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website (summitsnow.co), request our services, or enroll in our text message notification program.

1. Information We Collect

We collect information you provide directly to us, including:

• Name and company name
• Phone number and email address
• Property and service addresses
• Details about your property and service needs
• Text messaging opt-in information, including the date, time, and method of your consent

2. How We Use Your Information

We use your information to:

• Provide, schedule, and manage snow and ice management services
• Prepare quotes, proposals, service agreements, and invoices
• Send service-related notifications you have opted in to receive, including crew dispatch and service completion text messages
• Respond to your inquiries and provide customer support
• Comply with legal obligations

3. Text Messaging (SMS) Privacy

If you opt in to our text message notification program, we collect your name, mobile phone number, and consent record for the purpose of sending you service notifications (such as crew dispatch and service completion alerts). Message frequency varies with storm activity. Message and data rates may apply. You can opt out at any time by replying STOP, or get assistance by replying HELP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or obtained by, any third parties.

4. How We Share Your Information

We do not sell or rent your personal information. We share information only with:

• Service providers who help us operate our business (such as payment processing, email delivery, and text message delivery), solely to perform services on our behalf
• Legal authorities when required by law

5. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

6. Data Retention

We retain your information for as long as needed to provide services, maintain business records, and meet legal requirements. Text messaging consent records are retained as proof of opt-in for as long as required by applicable carrier and regulatory guidelines.

7. Your Choices

• Text messages: Reply STOP to any message to opt out, or contact us using the information below.
• Access and correction: Contact us to review, update, or delete your personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

9. Contact Us

Summit Snow Partners
Milford, CT
Phone: (203) 275-9107
Email: ops@summitsnow.co